Refunds
When a purchase can be refunded, the rule for gift links and what to do if something goes wrong.
Updated October 22, 20261 min read
The full rules are in the terms of sale. In short:
Premium and add-ons
SLAZE offers are digital content activated right away. Before paying, you ask for immediate access and you acknowledge that you lose your 14-day right of withdrawal once the offer is activated. So an activated purchase normally can’t be refunded.
A feature you bought doesn’t work as expected? You’re covered by the legal guarantee of conformity: write to us. We fix it, and if we can’t, you can get a price reduction or a refund.
Gift links
A gift link that hasn’t been used yet can be refunded for 14 days after the purchase. Write to us from your account’s email address with the link or the code: it gets disabled and refunded.
Once it’s been used, it can’t be refunded anymore: the offer has gone to the person who got it.
Good to know
- Free codes (events, partners) can’t be exchanged or refunded.
- An offer is tied to your account: it can’t be moved to another one. Deleting your account means losing your purchases.
- Disputing a payment with your bank after the offer was activated suspends the offer until the dispute is over. If something’s wrong, write to us first: it’s faster.
Still stuck?
Email us and describe the problem: we’ll reply by email, in English or French.